Customer Service

WE OFFER EASY RETURNS

 
 
 
 

NOT THE RIGHT FIT?

Don't worry, we are here to make it right. That is why we offer EASY RETURNS.

We strive to provide our athletes with the most comfortable and durable footwear in the game. We stand behind our products and our brand and want our customers to be satisfied. We are committed to your comfort. More than anything we want you to feel confident in your shoes when you step on the field.

RETURNS:

To qualify for FREE RETURNS your product must be returned within 30 days of the ship date and be in new condition. To request a shipping label please click here.

We want you to be completely satisfied with your purchase before taking the field. Please try on your new shoes with a clean pair of game socks on a clean non-slip surface. If for any reason you need to return your shoes for a refund or exchange we ask that you make sure they are clean, inside and out, and returned in the original packaging.

RINGOR reserves the right to charge a restocking fee for shoes returned without original packaging, dirty and/or in used condition.

You don’t always hit a home run your first pitch, but we highly recommend trying again. EASY RETURNS is your best option. Have a return that is older than 30 days? Call us at 1.800.746.4670, we are here to help.

EXCHANGES:

If you are returning a product for exchange, we suggest ordering your new items online, and use EASY RETURNS for original purchase. You can always contact our customer care team at 1.800.746.4670 Monday - Friday 7:00 am - 5:00 pm (Pacific).

REFUNDS:

All eligible refunds will be credited to the original form of payment. Once your product has been received by Ringor, please allow 5-7 business days for us to process the credit. Please keep in mind that packages dropped off at USPS locations have longer transit times than packages dropped off at Fed Ex locations.

PROMOTIONAL RETURNS:

When returning an order that qualified for free shipping during a promotional sale: If the total after your return no longer qualifies for the original promotion, the cost of shipping will be deducted from the refund credited back to the original payment method.

Questions? Call 1.800.746.4670 or use the live chat feature on our website.

 

FREQUENTLY ASKED QUESTIONS

-I have my free FedEx SmartPost* return label, now what?

Simply wrap your box in paper and tape the return label to the outside. Drop your box off at a FedEx Drop Off location, U.S. Post Office, or U.S.P.S. Collection Box and it will make its way back to our warehouse. Once we receive it we will process the payment back to the original form of payment within 5-7 business days.
Find a FedEx Drop off location here.
Find a U.S. Post Office or Collection Box here.

-My card was refunded but not the full amount I paid. Why is that?

As part of our EASY RETURNS policy we cover the cost to return your item to us. Refunds are for the price of the products minus shipping costs from the original purchase.

-Do you take back items after they have been worn?

We do our best to take care of our customers and to deal with their returns fairly. Our customer care team will ask for photos of the product to determine if they are able to be returned. A re-stocking fee may be applied to gently worn cleats.

-How long does it take for my order to ship?

All orders will ship within 1-3 days from the day it is ordered. You will receive an estimated time of delivery during check out on our website.

-What if my pitching toe is breaking?

We suggest that you fill out a Warranty Replacement Form and let our product development team take a look.

-Can I exchange my order for something new?

Yes. An exchange requires a return for the original order, so feel free to take advantage of our EASY RETURNS process for a refund by clicking here. You can then purchase your new item on our website. Want to talk to someone instead? Give us a call at 1.800.746.4670 to process an exchange.

-Do your pre-paid labels cover international returns?

At this time our prepaid labels do not cover the price of international returns. If you need to set up a return and are outside of the United States contact our customer care team at 1.800.746.4670 and we will credit your account the amount for U.S. Ground Shipping.