Q: What information do I need to start my return through Happy Returns?
You will need your original order number and your zip code. Currently HAPPY RETURNS is unable to look up your order with an email address. If you need assistance finding your order number, please call our team at 1-888-957-4748 (Monday - Friday, 9:00am-5:30pm EST).
Q: I have my return label, now what?
Wrap your Ringor shoe box in paper if not using a separate box for shipping. Next, download and print your HAPPY RETURNS FedEx label, attach your label to the box and drop off at the nearest FedEx drop off location and it will make its way back to our warehouse. Once the package is scanned at the FedEx location, we will begin to process the payment back to the original form of payment. Payments usually hit your original method of payment within 8-10 business days, depending on your bank.
Find a FedEx Drop off location here.
Q: My card was refunded but not the full amount I paid. Why is that?
As part of our HAPPY RETURNS policy we cover the cost to return your item to us. Refunds are for the price of the products minus shipping costs from the original purchase.
Q: Do you take back items after they have been worn?
Only unused cleats are eligible for return. Please take care when trying on your footwear by using a clean pair of socks and trying them on indoors on a clean floor so that they are not left dirty if you do wish to return or exchange for a different size.
Q: What if my pitching toe is breaking?
We suggest that you fill out a Warranty Replacement Form and let our product development team take a look.
Q: Can I exchange my order for something new?
Yes. An exchange requires a return for the original order, so feel free to take advantage of our HAPPY RETURNS process for a refund by clicking here. You may then purchase your new item on our website.
Q: Do your pre-paid labels cover international returns?
At this time our prepaid labels do not cover the price of international returns. If you need to set up a return and are outside of the United States contact our customer care team at 1-888-957-4748 and we will credit your account the amount for U.S. Ground Shipping.