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CUSTOMER SERVICE


We offer easy returns!

Returns-V2

NOT THE RIGHT FIT?

Don't worry, we are here to make it right. That is why we offer HAPPY RETURNS.

We strive to provide our athletes with the most comfortable and durable footwear in the game. We stand behind our products and our brand and want our customers to be satisfied. We are committed to your comfort. More than anything we want you to feel confident in your shoes when you step on the field.

REFUNDS

All eligible items mailed back via HAPPY RETURNS/FedEx are processed and refunded as soon as they are scanned in at the FedEx shipping location. Refund is processed back to original form of payment, or if your order was purchased using your Ringor account you will also have the option for a site credit. A Site Credit lets you immediately go back to ringor.com and swap your item for another size if needed.

RETURNS

To qualify for FREE RETURNS your product must be returned within 30 days of the ship date and be in new condition. To get started on your HAPPY RETURN please click here.

We want you to be completely satisfied with your purchase before taking the field. Please try on your new shoes with a clean pair of game socks on a clean non-slip surface. If for any reason you need to return your shoes for a refund or exchange we ask that you make sure they are clean, inside and out, and returned in the original packaging.

RETURNS CONTINUED

RINGOR reserves the right to charge a restocking fee for shoes returned without original packaging, dirty and/or in used condition.

You don’t always hit a home run your first pitch, but we highly recommend trying again. HAPPY RETURNS is your best option.

PROMOTIONAL RETURNS

When returning an order that qualified for free shipping during a promotional sale: If the total after your return no longer qualifies for the original promotion, the cost of shipping will be deducted from the refund credited back to the original payment method.

Questions? Our team is available Monday-Friday, 9AM-5:30PM EST at 1.800.746.4670.

FREQUENTLY ASKED QUESTIONS

Q: What information do I need to start my return through Happy Returns?

You will need your original order number and your zip code. Currently HAPPY RETURNS is unable to look up your order with an email address. If you need assistance finding your order number, please call our team at 1.800.746.4670 (Monday - Friday, 9:00am-5:30pm EST).

Q: I have my return label, now what?

Wrap your Ringor shoe box in paper if not using a separate box for shipping. Next, download and print your HAPPY RETURNS FedEx label, attach your label to the box and drop off at the nearest FedEx drop off location and it will make its way back to our warehouse. Once the package is scanned at the FedEx location, we will begin to process the payment back to the original form of payment. Payments usually hit your original method of payment within 8-10 business days, depending on your bank.

Find a FedEx Drop off location here.

Q: My card was refunded but not the full amount I paid. Why is that?

As part of our HAPPY RETURNS policy we cover the cost to return your item to us. Refunds are for the price of the products minus shipping costs from the original purchase.

Q: Do you take back items after they have been worn?

Only unused cleats are eligible for return. Please take care when trying on your footwear by using a clean pair of socks and trying them on indoors on a clean floor so that they are not left dirty if you do wish to return or exchange for a different size.

Q: What if my pitching toe is breaking?

We suggest that you fill out a Warranty Replacement Form and let our product development team take a look.

Q: Can I exchange my order for something new?

Yes. An exchange requires a return for the original order, so feel free to take advantage of our HAPPY RETURNS process for a refund by clicking here. You may then purchase your new item on our website.

Q: Do your pre-paid labels cover international returns?

At this time our prepaid labels do not cover the price of international returns. If you need to set up a return and are outside of the United States contact our customer care team at 1.800.746.4670 and we will credit your account the amount for U.S. Ground Shipping.

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Ringor powered by RIP-IT
4855 L B McLeod Road
ORLANDO, FL 32811

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