Customer Service

Is there a Ringor Store?

Yes, the Ringor store is located at 7929 SW Burns Way Suite C Wilsonville, OR 97070. Store hours are Monday-Friday 8AM-5PM. Inventory displayed on our website accurately reflects what is available at our Wilsonville store.

What is Ringor Rewards?

Ringor Rewards is a monthly customer loyalty program that offers exclusive promotions and keeps you up to date on the newest Ringor products.

What forms of payment does Ringor accept?

We accept Visa®, MasterCard®, American Express®, Discover®, PayPal®, and PayPal Credit® safely and securely for website and phone orders. Ringor does not keep your personal credit card information on file after order processing is completed. If you do not wish to use a credit card, you may mail a check or money order. Please note that checks will be held for 10 business days for processing before your order will be shipped. We do not offer C.O.D. payment.

Does Ringor accept school purchase orders for team sales?

Yes. Ringor will request that you provide an official copy via fax, mail, or email from your school’s purchasing department. We will then contact the purchasing department to complete processing prior to shipping your order. Your Team Sales Rep can assist you in this process.

How can I track my order?

A tracking number will be provided to you by FedEx once your order has been shipped.

What do I do if I didn’t receive my shipment?

If you are missing items or shipments contact customer service within 30 days of the ship date.

What do I do if the product I am looking for is sold out?

Our inventory is restocked consistently throughout the year. To inquire about a specific product’s restocking date contact our customer service team at 800-746-4670. We can assist you in placing a backorder for an out of stock item to ensure that you receive the specific product as soon as the item becomes available.

Will you be restocking limited edition footwear?

Limited edition footwear will not be restocked until a new design is released the following year. Follow Ringor on social media to stay up to date on product releases and limited edition designs.

What is the difference between a Bandit 2.0 and a Dynasty 2.0?

The Bandit 2.0 is made of a synthetic leather while the Dynasty 2.0 is made of a genuine leather. The main difference is found in the weight of the shoe. The Bandit is approximately 1.5 oz. lighter than the Dynasty. Due to the difference in material the Bandit will not stretch, while the Dynasty will stretch and form to fit your foot. Because of this, the fit of the Bandit is slightly more narrow than the Dynasty.

Do Ringor cleats come in a wider width?

Yes. Ringor’s Standard Width products are made in a C width instead of the industry-standard women’s athletic B width. To further meet the demands of the fastpitch customer, Ringor also offers a Wide Width in select models, which is manufactured in a D width.

I need a size larger than a 13, is that possible?

Larger sizes are offered in metal spikes only and are available by special order. Please note that the manufacturing of these orders can take up to 3 months. Contact customer service for more information.

Can I customize my footwear?

Currently individual customization is not available through Ringor. However, we do offer custom team footwear through our Team Sales Program. Please contact a sales rep for more information.

How should I care for my Ringor cleats?

To increase the lifespan of your Ringor cleats, it’s important to care for them properly. Be sure to remove your cleats after use on the field. To help reduce breakdown in the heel of the cleats, untie them before removal. Try not to walk excessively on pavement or gravel as this will shorten the lifespan of metal spikes and TPU cleats. Try to keep your cleats dry and be sure to remove them from your bag after playing in wet conditions. Replacement insoles are available for purchase if you feel your insole has broken down over time.

*Ringor uses a coated leather with water resistant properties that requires minimal maintenance to allow for easy clean up. You may treat your Ringor cleats with any leather cleaner or polish. However, we encourage you to not apply leather cleaner or polish over the top of fabrics such as stitching or mesh, as it may discolor.

How can I receive a catalog?

Download a digital copy here, or request a printed copy by contacting customer service.

Do you sponsor/donate to teams or organizations?

At this time all of Ringor’s charitable donations are being allocated to the Ringor Revolution, which is supporting A21 in their efforts to end human trafficking. For more information visit the Shop Revolution page.

How can I become a product tester for Ringor?

If you are interested in being considered to test Ringor products please fill out this application.

I see young athlete's photos posted on Ringor’s social media, how can my player be featured?

You can send photos of your player or team to pics@ringor.com or use #softballstrong on any social media platform for a chance to be featured.